Please review these TERMS AND CONDITIONS carefully as they are the terms of sale that govern your purchases at Otticanet.com. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those in Star USA, Inc’s product warranties. Your placement of an order at Otticanet.com constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE
Star USA,Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
SHIPPING AND PROCESSING
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you.
Your order will be dispatched within 1 working day of your order if the items are available in stock.
If the items are not available, we will send you an email within 48 hours with the estimated waiting time. Waiting time is approximate and depends on the availability of our suppliers.
Prices are in US Dollars and are valid for shipment to the Unites States only. Sales tax is only included for sales within the state of Wyoming. Shipping cost is at customers’ expense if not advised differently.
** Promocodes and further reductions cannot be applied on the items belonging to the OUTLET and BLACK FRIDAY / CYBER MONDAY sections.
Promocodes cannot be combined with any other coupon or offer per single order.
You will receive a confirmation email as soon as you place your order. For immediately available orders you will receive an email that contains a tracking number that will allow you to track your order online or by phone. Product Prices are in US Dollars.
PACKAGING AND DELIVERY
This website only delivers to the Unites States. If you want your package to be delivered elsewhere please contact us. All our products are carefully and safely packed in order to protect them from impacts and thermal exposure.
In case of damaged packaging, you may refuse delivery and contact us immediately.
It is possible to have products sent to an address different from your own, just write it in the order form while placing your order.
All our packages are assigned to professional couriers that cannot leave unguarded items in front of the door. We suggest you to specify an address where the courier will find somebody who can sign for the delivery. In alternative, please contact us ahead of placing your order.
You can track your package using your tracking number on Fedex website.
All shipments can be tracked after 24/48 hours from the receipt of the tracking number.
Please fill out our contact form for any issue. We will answer your question the first working day after receipt of your request. Our customer service is at your disposal from Monday to Friday 7 a.m to 1 p.m EDT, except from National Holidays (in this case you will be notified in advance).
Products for which a damage claim is properly filed will be replaced with the same item or a credit will be issued to you. Star USA,Inc. is responsible only for products that are damaged as a result of improper packaging. The carrier is solely responsible for any products damaged during shipping to the customer.
- Visible Damage
Customers should refuse visibly damaged products on the original delivery attempt. If visibly damaged products are accepted from the carrier, the customer must do the following to file a proper damage claim: 1.Note all damage in the carrier’s bill of lading at the time of delivery. 2.Save the product, the packaging and the original box until the claim is finalized. 3.Notify Star USA,WITHIN TWO (2) DAYS after receipt of the damaged products and send clear photos of the damaged product.
- Hidden Damage
Products must be inspected immediately after delivery. If damage is discovered after products are accepted from the carrier, the customer must do the following to file a proper damage claim: 1.Notify Star USA,Inc. WITHIN TWO (2) DAYS after receipt of the damaged products. 2.Save the product, the packaging and the original box until the claim is finalized. 3.Send clear photos of the damaged product.
Products that are not defective or that have not been found to be damaged upon arrival cannot be returned.
If a refund is authorized, a credit will be issued and will appear on your billing statement. If a replacement is authorized, your request will be processed immediately and a replacement will be sent.
Please note that in order to receive a refund or exchange, we require that the returned merchandise is in new, complete and original condition and packaging.
This Web Site and all Content available on this Web Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that Star USA,Inc. shall not be liable for any damages of any kind related to your use of this Web Site. Neither party will be liable for breach-of-contract damages that the breaching party could not reasonably have foreseen on entry into this agreement. In particular, Incidental damages and Consequential damages are limited to the value of the goods purchased plus shipping cost.
Any dispute relating to Otticanet.com website or use or inability to use the Otticanet.com website (collectively, 'Dispute') will be governed by the laws of the State of New York, without regard to (i) its conflict of law provisions, (ii) the 1980 United Nations Convention on Contracts for the International Sale of Goods, or (iii) any provision of the Uniform Computer Information Transaction Act as it may be enacted in New York or any other jurisdiction.
Star USA,Inc. will not be liable for and you may not recover punitive, special, and/or indirect damages from any claim relating to your use of Otticanet.com website.
NO CLASS ACTION
To the fullest extent permitted by applicable law, no arbitration under these terms shall be joined to an arbitration involving any other party subject to these terms, whether through class arbitration or otherwise.
All Otticanet.com’s items are original and 100% authentic.
All items come in their original case with authenticity certificate and accessories.
Star USA,Inc. provides a 24 months warranty against production defects on the products sold at Otticanet.com. If the received item is defective, you may return the product within 30 days for a full exchange or product refund. We will ask you to provide us with a photo of the defective product or to return the defective product to us. We will cover shipping costs in the event that the products are indeed found to be defective.
if the manufacturing defect appears after 30 days from delivery, we will provide you spare parts, if the item can be repaired, or we will replace the item under warranty. To replace the defected item, we will ask you to ship it back to us and we will send you a new item. In this case all the shipping fees will be on your charge and we will replace the item for free.
There are no warranties, conditions or other terms that are binding on us except as expressly stated in this Terms and Conditions; and Any warranty, condition or other term concerning the Products or Services which might otherwise be implied into or incorporated in this Terms and Conditions by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is hereby expressly excluded. We will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability under the Contract whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question. Notwithstanding the above, nothing in this Terms and Conditions excludes, restricts or modifies any condition, warranty, right or liability implied into this Contract where to do so is illegal or would render any provision of this Terms and Conditions void.
CIRCUMSTANCES BEYOND OUR CONTROL
We will make every effort to perform our obligations under this Terms and Conditions. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstance beyond our reasonable control.
The prices displayed on our Web Site or in our catalog are quoted in U.S. Dollars and are valid and effective only in the U.S.
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Star USA,Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
- Credit Cards Utilized to Make Payments on Internet
We accept payments online. Star USA,Inc. cannot accept your order until you have paid for it in full. You may pay by MasterCard, Visa, Amex, Discover and PayPal.
Upon payment, we will confirm receipt of your order by an acknowledgment displayed onscreen once your payment details have been accepted, followed by an email which will be sent to the email address you provide on your order details. You will have an opportunity to check and correct any input errors in your order up until the point at which You submit your order by clicking the “confirm order” button on the checkout page.
A legally binding contract between Us is created at the point of our acceptance of Your order.
Star USA,Inc. reserves the right to choose not to accept your order for any reason, at its discretion, and will not be liable to You or anyone else in those circumstances. In the unlikely event that the price of an item has been incorrectly advertised on this website, we will contact You by email (at the address provided with your order details) or telephone to ask whether You wish to proceed with the order at the correct price.
By using a credit/debit card to pay for your order, You confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer.
If the issuer of your card refuses to authorize payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform You of the reason for the refusal. We are not responsible for your card issuer or bank charging You as a result of our processing of your credit/debit card payment in accordance with your order.
- Enforcement, Modification, and Requirement
It is to be understood that the online payment terms and conditions are applied to all products and services which their payments are made with the credit card; furthermore, it is to be considered that the customer or service utilizer, who pays with such method, agrees to all terms and conditions. Moreover, the customer waives to file a complaint or charge us for any compensation, which might happen based on the possibility of cancellation on the order(s) of products and/or services, when the payment is made inaccurately and/or not following the payment terms and conditions as clarified.
We understand that You may have concerns about security on the internet. Our website uses a secure server that implements secure sockets layer (SSL) technology in our on-line ordering process to protect your payment card information. SSL certificates used support both industry-standard 128-bit (used by all banking infrastructures to safeguard sensitive data) and high-grade 256-bit SSL encryption to secure online transactions. The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user’s browser and the server that the Web site resides on. If you have any questions regarding your order, please feel free to contact us.
Once You have completed the selection of products You wish to purchase You may proceed to place an order. As soon as You click "continue with order" your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format.
As soon as You have finished ordering You will exit secure mode. As an additional protection for You, our system is designed so that You cannot place an order until You are safely within secure mode. We recommend that You do not communicate your payment card details to anyone, including Us, by email.
We cannot be responsible for any losses You may incur in transmitting information to Us by internet link or by email. Any such loss shall not be borne either wholly or partly by Us, and shall be entirely your responsibility. We are required by law to inform You that sales can be concluded in US only and that no public filing requirements apply.
Star USA,Inc. may change these Purchase Terms at any time, provided that any such change will not affect any purchases You have made before the change is implemented. The Purchase Terms currently in effect are those published on this website.
OTTICANET - Star Usa, Inc
Headquarters: 109 East 17th Street Suite 420 - Cheyenne - WY - 82001
Support & Returns: C/O Export Usa, 18 Bridge St. Unit 2A - Brooklyn - NY - 11201
E-mail: [email protected] - Telephone: +1 (307) 220-4280